Privacy Policy

Last Updated: April 2, 2026

1. Introduction

Supergroup ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and related services (collectively, the "Service"). By using the Service, you consent to the practices described in this policy.

2. Information We Collect

Information you provide:

• Account information, including your email address and display name
• Messages, attachments, and other content you send through the Service
• Waitlist signup information (email address)
• Communications with us, such as support requests or feedback

Information collected automatically:

• Device information, including device type, operating system, and unique device identifiers
• Usage data, such as conversations you participate in, read markers, and feature usage
• Log data, including IP address, browser type, and access times
• Push notification tokens for delivering notifications to your devices

3. How We Use Your Information

We use the information we collect to:

• Operate, maintain, and improve the Service
• Deliver messages and notifications to you and other users
• Process waitlist signups and contact you about product availability
• Respond to your inquiries and provide customer support
• Monitor and analyze usage trends to improve the user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• With other users: Messages and content you send are visible to the members of the conversations in which they are sent.
• Service providers: We use third-party services (such as Amazon Web Services) to host and operate the Service. These providers are bound by contractual obligations to protect your information.
• Legal requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request.
• Safety: We may disclose information to protect the rights, property, or safety of Supergroup, our users, or others.

5. Data Storage and Security

Your data is stored on Amazon Web Services (AWS) infrastructure in the United States. We implement appropriate technical and organizational measures to protect your information, including encryption at rest and TLS encryption for all data in transit. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you request deletion of your account, we will delete your personal data within 30 days. Some data may be retained in encrypted backups for up to 90 days. We may retain anonymized or aggregated data indefinitely for analytical purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete data
• Deletion: Request that we delete your personal data
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to certain processing of your personal data

To exercise any of these rights, please contact us at hey@supergroup.chat.

8. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. By using the Service, you consent to the transfer of your information to the United States, where our servers are located.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on the Service and updating the "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at hey@supergroup.chat.